TERMS

*ALL SALES ARE FINAL.

GENERAL:

PLEASE ALLOW UP TO 21 BUSINESS DAYS (AFTER WEB-STORE HAS CLOSED) FOR PRODUCTION.

PLEASE ALLOW AN ADDITIONAL 7-10 BUSINESS DAYS FOR ORDER FULFILLMENT AND SHIPPING UPDATES.

IF YOU HAVE NOT RECEIVED TRACKING INFORMATION AFTER 28 BUSINESS DAYS PLEASE EMAIL US WITH YOUR ORDER NUMBER.

*IF YOU MADE A MISTAKE ON YOUR DELIVERY ADDRESS DURING CHECKOUT PLEASE CONTACT KXLLSWXTCHMERCH@GMAIL.COM

REFUNDS / EXCHANGES:

WE ARE NO LONGER ACCEPTING RETURNS, EXCHANGES OR ISSUING REFUNDS DUE TO ITEMS ORDERED INCORRECTLY.

PLEASE READ YOUR ORDER THOROUGHLY BEFORE CONFIRMING YOUR PURCHASE.

IF AN ERROR WAS MADE ON OUR END PLEASE CONTACT US WITHIN 14 DAYS OF RECEIVING YOUR ORDER.

WE WILL DO OUR BEST TO RESOLVE THE ERROR BASED ON THE INVENTORY AVAILABLE ON HAND.

 

SHIPPING:

***DUE TO COVID-19 YOU MAY EXPERIENCE DELAYS OR DISRUPTIONS IN SHIPPING/TRACKING UPDATES***

WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PACKAGES.

IF YOU ARE EXPERIENCING ANY ISSUES WITH TRACKING UPDATES PLEASE CONTACT THE COURIER DIRECTLY. -- IT IS THE RESPONSIBILITY OF THE CUSTOMER TO CONSISTENTLY FOLLOW TRACKING AND CONTACT THE COURIER WITH ANY ISSUES.

RETURNED TO SENDER:

IF AN ORDER IS RETURNED TO SENDER, THE CUSTOMER IS RESPONSIBLE FOR PAYING FOR POSTAGE TO RE-SHIP THE ORDER.

 

DOMESTIC

STANDARD SHIPPING RATES WILL BE ADDED AT CHECKOUT. PRICES MAY VARY DEPENDING ON WEIGHT AND LOCATION.

 

INTERNATIONAL

WE ARE NOT RESPONSIBLE FOR ANY DUTY, TAX, OR CUSTOMS FEES ON ANY PACKAGES.

THE CUSTOMER IS RESPONSIBLE FOR PAYING ANY AND ALL FEES NECESSARY TO RELEASE YOUR PACKAGE FROM CUSTOMS. YOU WILL NOT RECEIVE A REFUND IF YOU CHOOSE TO NEGLECT FEES.

IF YOUR PACKAGE IS SENT BACK TO THE U.S. BECAUSE YOU FAILED TO COLLECT YOUR ORDER FROM CUSTOMS, THE CUSTOMER IS RESPONSIBLE FOR PAYING FOR POSTAGE TO RE-SHIP THE ORDER.